Frequently Asked Questions

What does Cimarron Support do? Cimarron Support provides remote business support services for small business owners, including administrative support, tech support, research, and creative/design work, and more.

Do you work with clients in person or remotely? We work remotely. All services are provided virtually, which allows us to serve clients everywhere, not just in Oklahoma. For clients in the Stillwater area, we can meet in person occasionally if it is beneficial.

Are you an employee of my company? No. Cimarron Support operates as an independent contractor, not an employee. This means we work with you on a contract basis rather than as part of your internal staff.

Do you provide customer support services? It depends. We can talk this through with you.

What kind of businesses do you typically work with? We work with small businesses from any industry who need reliable, ongoing support but don't need (or want) to hire a full-time, in-house employee.

What if I need something that isn't listed on your services page? Chances are, we can still help. Reach out and describe what you need, and we'll let you know if we're a good fit.

Do you offer one-time projects or only ongoing support? We work best as an ongoing partner. This allows us to get to know your business, your systems, and your goals so we can support you consistently over time.

How do we get started? Reach out through our contact form to start a conversation. From there, we'll discuss your needs and put together a plan tailored to your business.

How much do your services cost? Pricing depends on the scope and type of support you need. We'll provide clear pricing details once we understand your specific goals.

How do I pay for services? Invoices are sent electronically, with payment details and terms provided at the time of billing.

Is my business information kept confidential? Yes. Any information, account access, or materials you share with us are kept strictly confidential and used only to perform the services agreed upon.

Can I cancel services at any time? Yes. Services can be canceled with written notice as outlined in our Terms and Conditions.

Do you sign contracts or service agreements? Yes. Every client relationship is outlined in a written service agreement or proposal before work begins, so expectations are clear on both sides.

How do I know if Cimarron Support is the right fit for my business? If you're looking for reliable, remote, ongoing support from someone who genuinely cares about your success, we're happy to have a conversation and find out together.